Overview
Automate your customer service to provide instant responses and streamline request management.
Chatbots, interactive FAQs, automated tickets and interaction tracking - effortlessly.
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Offer instant answers, 24/7, without human intervention.
✔ Customized chatbots → Handling routine requests and guiding customers.
✔ Interactive FAQ → Automatic suggestions based on questions asked thanks to a knowledge base.
✔ Escalation to a human → Intelligent transfer if the chatbot can't respond.
Optimize customer request management and speed up processing.
✔ Automatic ticket creation → Detect requests and send them to the right agent.
✔ Ticket prioritization → Ranking according to urgency and problem category.
✔ Response & reminder tracking → Automation of customer confirmations and follow-ups.
Omnichannel customer service, accessible from anywhere.
✔ Email, chat, SMS, WhatsApp, Messenger integration → A single management workflow.
✔ Automation of common responses → Predefined templates and automatic suggestions.
✔ Manage customer interactions via a centralized CRM → Track in HubSpot, Zendesk, Intercom...
Refine your customer service with data analysis.
✔ Frequently asked questions follow-up → Adjust answers for greater efficiency.
✔ Analysis of response times & customer satisfaction → Detection of areas for improvement.
✔ Automated reporting → Real-time statistics on media performance.
✔ Fewer tickets & more instant answers → 70% of requests managed without human intervention.
✔ Enhanced customer experience → Less waiting, more satisfaction.
✔ Less overworked support teams → Less repetitive tasks, more added value.
✔ Real-time monitoring & analysis → Continuous optimization of customer service.
Your customer support becomes a lever for loyalty and satisfaction.
Process
At ActivDev, we follow a process to design and integrate solutions tailored to your needs.
We analyze your customer interactions and identify automatable requests.
Implementation of chatbots, ticket management and multi-channel synchronization.
Performance analysis and adjustments to maximize efficiency.
We integrate Make.com or n8n with Zendesk, Intercom, HubSpot, Freshdesk, Tidio, WhatsApp API, Twilio, Messenger, AnyChat, ManyChat, Vapi...
No, but it reduces incoming tickets from 50 to 70%leaving complex cases to humans.
Yes! We automate the create customer files and track interactions in your CRM.
Yes! We configure workflows that automatically follow-up with customers to avoid oversights.
Yes, our chatbots and automations work! on all channelsincluding WhatsApp and Facebook Messenger.
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